Terms of service

Last Updated: July 2026

Welcome to Sam’s Sakurapetals (“we”, “us”, and “our”). Sam’s Sakurapetals operates this website (samssakurapetals.com), including all related information, content, products, and services powered by Shopify (collectively, the “Services”).

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. Please read them carefully. If you do not agree to these Terms, you may not access or use our Services.

1. Access, Age Eligibility, and Accounts

1.1. By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

1.2. You agree to provide current, complete, and accurate purchase, billing, payment, and shipping information for all transactions. You are solely responsible for maintaining the security of your account credentials.

2. Product Characteristics and Care (Handmade Fanart)

2.1. Original Fanart: All products sold by Sam’s Sakurapetals are original fanart, digitally created by the artist. We are not affiliated with, endorsed by, or associated with any official studios, licensors, or anime/manga trademark holders.

2.2. No AI Art: All designs are drawn entirely by the artist. We do not use automated design tools or AI generative software.

2.3. Artisanal Variations: Because each item is individually handcrafted and produced in limited quantities, minor variations in color, pattern, alignment, size, or finish are natural characteristics of artisanal production. These variations do not constitute defects.

2.4. Product Display: We make every effort to display product colors and textures accurately. However, we cannot guarantee that your device screen display will perfectly match the physical item.

2.5. Care Instructions: Handcrafted merchandise must be handled gently and kept away from prolonged exposure to water, extreme heat, or moisture. We are not liable for damage resulting from improper handling, cleaning, or storage after delivery.

3. Copyright and Intellectual Property

3.1. Personal Use Only: All text, images, designs, graphics, and custom merchandise variations on the Services are owned by Sam’s Sakurapetals. Products are sold strictly for personal, non-commercial use.

3.2. Prohibited Exploitation: The reproduction, redistribution, resale, commercial export, duplication, modification, or creation of derivative works from our artwork, designs, or products without explicit written consent is strictly prohibited.

4. Orders, Payments, and Final Sale Policy

4.1. Order Acceptance: When you place an order, it constitutes an offer to purchase. We reserve the right to accept, decline, or limit order quantities for any reason at our sole discretion.

4.2. Secure Payments: Digital payments are securely processed through our authorized payment gateways. For failed or duplicate transactions, contact us at contact@samssakurapetals.com with transaction proof.

4.3. Strict No-Cancellation Rule: Once an order is confirmed, it cannot be canceled, modified, or refunded under any circumstances, as items are immediately prepared or allocated for dispatch (except where explicitly overridden by statutory regional laws, such as the EU/UK 14-day cooling-off window prior to shipment).

4.4. Pre-Orders & Made-to-Order Items: Pre-ordered or made-to-order items are produced in batches based on demand and feature extended fulfillment timelines. By purchasing, you acknowledge these longer delivery windows. Pre-orders are subject to our strict final sale and no-cancellation rule.

5. Cash on Delivery (COD) Terms (India Only)

5.1. Regional Availability: Cash on Delivery is available strictly for orders within India and is not offered for any international destinations.

5.2. Mandatory Advance Payment: To confirm a COD order, a non-refundable advance payment of 40 percent of the total order value (including shipping fees) is required at checkout.

5.3. Forfeiture of Advance: The 40% advance payment is non-refundable and will be forfeited if delivery fails due to customer rejection at the doorstep, change of mind, incorrect address/contact details, or failure to coordinate with the courier. If delivery fails or is severely delayed due to a verified fault entirely on the part of our logistics partner, the advance will be refunded in full.

6. Shipping, Customs, and Delivery

6.1. Estimates Only: Shipping fees are calculated at checkout. All delivery timelines are estimates and not legal guarantees. We are not liable for disruptions or delays caused by customs processing, courier operations, or events outside our control.

6.2. Prepaid International Duties & Taxes (DDP): International orders are shipped under Delivered Duty Paid (DDP) terms. All applicable import duties, taxes, and customs fees are calculated and collected upfront at checkout. Buyers will not owe additional fees upon delivery.

Tax Non-Refundability: For eligible, non-damaged returns under EU/UK statutory laws, the portion of the checkout total allocated to prepaid local import customs, taxes, or duties is non-refundable, as these funds are settled directly with destination government authorities upon export and cannot be recovered.
Delivery Rejections: If a package is rejected by the buyer, returned due to non-compliance with local courier delivery attempts, or an incorrect international address is provided, standard shipping charges and a 20% restocking fee will be deducted from any potential refund.

6.3. Unserviceable Address: If a delivery address or PIN code is deemed unserviceable by our courier partners, the order will be automatically canceled, and a full refund will be processed within 5 to 7 business days.

6.4. Transfer of Risk: Title and risk of loss for the products pass to the buyer upon successful delivery to the destination address by our logistics partners.

7. Returns, Replacements, and Consumer Rights

7.1. Final Sale Exceptions: All sales are final. Returns, refunds, or replacements are accepted only for items verified as damaged during transit, defective, or incorrect, in strict accordance with our main [Return & Refund Policy].

7.2. Proof Requirements: To initiate a transit-damage claim, you must contact support@samssakurapetals.com within 3 calendar days of delivery with your order number and clear photographic evidence of the damage and original packaging. Unboxing videos are highly appreciated and accelerate verification.

7.3. European Union & United Kingdom Rights: Customers ordering from within the European Union (EU) or the United Kingdom (UK) possess a statutory right to a 14-day cooling-off period, subject to the conditions, return shipping costs to India, and tax exclusions fully detailed in our [Return & Refund Policy].

8. Prohibited Conduct and Automated Agents

You are prohibited from accessing or using the Services:

For any unlawful, malicious, or unauthorized commercial purposes.
To harass, abuse, defame, or intimidate our team or any other person.
To bypass, circumvent, or disable any security features, or clear CAPTCHAs.
AI and Scraping Restrictions: You may not use automated scripts, scraping tools, spiders, or artificial intelligence agents (including agentic AI) to extract data, reproduce designs, copy product listings, or disrupt site infrastructure. Any autonomous entity interacting with HTTP/HTTPS protocols must transparently disclose its identity inside the user-agent string field.

9. Relationship with Shopify

Sam’s Sakurapetals is hosted on the Shopify e-commerce platform. You acknowledge and agree that Shopify provides the foundational infrastructure but is not a party to your transaction. You hereby release Shopify and its affiliates from all liability, claims, or damages arising out of your purchases or interactions with Sam’s Sakurapetals.

10. Limitation of Liability

10.1. To the maximum extent permitted by applicable law, Sam’s Sakurapetals, its officers, employees, or partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the services or products procured here.

10.2. Our maximum aggregate liability for any approved claim under these terms shall not exceed the actual amount paid by you for the specific order giving rise to the claim.

11. Governing Law and Exclusive Jurisdiction

11.1. These Terms of Service and any separate agreements for our Services shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

11.2. Any legal action, dispute, or claim arising out of or relating to these Terms or your purchases shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.