Shipping policy

Last Updated: July 2026

Thank you for shopping with Sam’s Sakurapetals. This Shipping Policy governs the handling, dispatch, and delivery of all orders placed through samssakurapetals.com. By placing an order, you acknowledge and agree to the terms outlined below.

1. Order Processing Time

1.1. All standard orders are processed within 3 to 5 business days after receipt of full payment.

1.2. For Cash on Delivery (COD) orders (available within India only), processing begins only after the required 40% advance payment has been successfully completed.

1.3. Orders placed on weekends, public holidays, or during major promotional/sale events may experience additional processing delays.

1.4. Pre-orders, subscription items, bulk orders, or custom-made items require extended processing times as specified at the time of purchase.

1.5. Sam’s Sakurapetals shall not be held liable for delays arising from payment verification failures, incomplete information, or unforeseen logistics circumstances.

2. Shipping Coverage and Carriers

We ship both domestically within India and to select international destinations.

2.1. Domestic Shipping (India): Shipments are handled through reliable domestic courier partners. Estimated delivery time is 5 to 10 business days from dispatch.

2.2. International Shipping: Shipments are dispatched via trusted international logistics networks. Estimated delivery time is 10 to 25 business days from dispatch, depending on the destination country and local customs clearance.

2.3. Delays: Delivery timelines are estimates only and do not constitute a guarantee. Sam’s Sakurapetals shall not be held responsible for delays caused by the courier, customs inspections, weather, strikes, or other events beyond our control.

3. Customs, Duties, and Taxes (International Orders)

3.1. Prepaid Duties (DDP): For a seamless delivery experience, all applicable international import duties, taxes, VAT, and customs clearance fees are calculated and collected upfront at checkout. We ship all international orders under Delivered Duty Paid (DDP) terms. You should not owe additional fees upon delivery.

3.2. Delivery Rejections: If an international shipment is refused by the customer upon delivery, or abandoned due to non-compliance with local courier scheduling, any return shipping fees, restocking fees, or abandonment costs incurred will be deducted from any potential refund.

3.3. EU & UK Return Shipping Notice: In accordance with our Return & Refund Policy, European Union (EU) and United Kingdom (UK) customers exercising their statutory 14-day cooling-off period are solely responsible for organizing and paying for the international return shipping back to our facility in India.

3.4. Duty Non-Refundability: For standard non-damaged EU/UK returns, the portion of the checkout total allocated to prepaid local import customs, taxes, or duties is non-refundable, as these funds are settled directly with destination government authorities upon export and cannot be recovered.

4. Address and Serviceability

4.1. All shipments are subject to area/ZIP/PIN code serviceability by our logistics partners.

4.2. If your delivery address is not serviceable, the order will be automatically canceled, and a full refund will be issued to the original payment method within 5 to 7 business days.

4.3. Customers must provide a complete and accurate delivery address, along with a valid phone number and email. We are not liable for non-delivery or lost packages due to incorrect, incomplete, or misspelled address details.

5. Tracking and Delivery Confirmation

5.1. Once an order has been dispatched, a tracking link will be sent via email or WhatsApp.

5.2. Tracking information may take 24–48 hours to reflect after dispatch, depending on the courier’s update schedule.

5.3. Delivery will be deemed complete once the shipment status is marked as “Delivered” by the courier’s tracking system.

5.4. If the package is marked as “Delivered” but has not been received, the customer must contact contact@samssakurapetals.com within 48 hours of the status update. Failure to report within this time frame may void transit-loss claims due to carrier constraints.

6. Shipping Charges

6.1. Shipping charges are automatically calculated at checkout based on the delivery location, parcel weight, and current carrier rates.

6.2. Shipping fees are non-refundable, except in cases where an order is canceled by us prior to dispatch due to regional non-serviceability.

7. Cash on Delivery (COD) Orders (India Only)

7.1. COD is strictly available only for orders within India and is not offered internationally.

7.2. COD orders require a non-refundable advance payment of 40 percent of the total order value (including shipping) to confirm dispatch.

7.3. The advance amount is non-refundable in cases of customer refusal of delivery, change of mind, incorrect address, or failure to communicate during delivery attempts. If delivery fails or is severely delayed due to a verified fault entirely on the part of our courier partner, the advance will be refunded in full.

7.4. The remaining 60% balance is payable in cash or accepted digital methods directly to the courier agent at the time of delivery.

8. Damaged, Defective, or Incorrect Items

8.1. All products are securely packed and quality-checked before shipping.

8.2. If an item arrives damaged or defective from transit, the customer must contact contact@samssakurapetals.com within 3 calendar days of delivery with the order number and clear photographic evidence of the damage and original packaging. Unboxing videos are highly appreciated and accelerate the verification process.

8.3. Failure to report damage within the 3-day window or provide sufficient proof may render the claim invalid under international carrier policies.

9. Ownership and Risk of Loss

9.1. Title and risk of loss for the products pass to the buyer upon delivery to the destination address by the courier.

9.2. Except as provided under Section 8 (Transit Damage claims), Sam’s Sakurapetals shall not be liable for damage or loss occurring after a successful delivery status confirmation by the carrier.

10. Additional Notice

Each Sam’s Sakurapetals product is handmade and individually prepared. Slight variations in color, pattern, or size are inherent to artisanal manufacturing and do not constitute defects or grounds for transit-damage returns (except where regional statutory exceptions apply, such as the EU/UK 14-day return window).