Shipping policy

Shipping Policy

Last Updated: October 2025

Thank you for shopping with Sam’s Sakurapetals.
This Shipping Policy governs the handling, dispatch, and delivery of all orders placed through samssakurapetals.com. By placing an order, you acknowledge and agree to the terms outlined below.

1. Order Processing Time

1.1. All orders are processed within 3 to 5 business days after receipt of full payment.
1.2. For Cash on Delivery orders, processing begins only after the required advance payment has been successfully completed.
1.3. Orders placed on weekends, public holidays, or during promotional/sale events may experience additional processing delays.
1.4. Bulk or custom-made orders may require extended processing times; affected customers will be notified by email prior to dispatch.
1.5. Sam’s Sakurapetals shall not be held liable for delays arising from payment verification, incomplete information, or unforeseen operational circumstances.

2. Shipping Coverage and Carriers

2.1. We currently ship exclusively within India.
2.2. Shipments are handled through reliable domestic courier partners, including but not limited to Delhivery, India Post, or other equivalent third-party logistics providers.
2.3. The estimated delivery time for domestic orders is 5 to 10 business days from the date of dispatch, depending on the delivery region and courier network coverage.
2.4. Delivery timelines are estimates only and do not constitute a guarantee. Sam’s Sakurapetals shall not be held responsible for delays caused by the courier, customs inspection, weather, strikes, or other events beyond our control.

3. PIN Code Serviceability

3.1. All shipments are subject to PIN code serviceability by our logistics partners.
3.2. If your delivery PIN code is not serviceable, the order will be automatically canceled, and a full refund will be issued to the original payment method within 5 to 7 business days.
3.3. Customers are encouraged to verify PIN code serviceability prior to completing checkout.

4. Tracking and Delivery Confirmation

4.1. Once an order has been dispatched, a tracking link will be sent via email or WhatsApp.
4.2. Tracking information may take 24–48 hours to reflect after dispatch, depending on the courier’s update schedule.
4.3. Delivery will be deemed complete once the shipment status is marked as “Delivered” by the courier’s system.
4.4. If the package is marked as “Delivered” but has not been received, the customer must contact support@samssakurapetals.com within 48 hours of the status update. Failure to report within this time frame will void the claim.

5. Shipping Charges

5.1. Standard domestic shipping charges are automatically calculated at checkout based on delivery location, parcel weight, and courier rates.
5.2. Promotional offers, discount events, or bulk purchases may be subject to adjusted or waived shipping charges, as communicated during checkout.
5.3. Shipping fees are non-refundable, except in cases where an order is canceled prior to dispatch or where serviceability is unavailable.

6. Delivery Issues and Delays

6.1. Sam’s Sakurapetals is not liable for delays arising from courier network disruptions, regional restrictions, natural calamities, or incorrect address details provided by the customer.
6.2. If an order is delayed beyond 15 business days from dispatch, customers may contact support@samssakurapetals.com for investigation and resolution.
6.3. In cases of verified courier loss or non-delivery, we will issue a replacement or refund, subject to courier confirmation.

7. Damaged, Defective, or Incorrect Items

7.1. All products are securely packed and quality-checked before shipping.
7.2. If an item arrives damaged, defective, or incorrect, the customer must:

  • Record an unboxing video and clear photographs showing the external packaging and the damaged item; and

  • Contact support@samssakurapetals.com within 3 calendar days of delivery with the order number and supporting evidence.
    7.3. Claims without adequate proof or beyond the specified time window will not be eligible for replacement or refund.
    7.4. Approved claims will be processed as a replacement or refund, at the discretion of Sam’s Sakurapetals.

8. Cash on Delivery Orders

8.1. COD orders require a non-refundable advance payment of 40 percent of the total order value including shipping to confirm dispatch.
8.2. The advance amount is not refundable in cases such as:

  • refusal of delivery

  • change of mind

  • incorrect address or unreachable contact

  • failed delivery attempts by courier

  • delays caused by courier services

8.3. If a COD order is verified as damaged under Section 7, the advance will be applied toward replacement or refund.
8.4. The remaining balance is payable to the courier at delivery.

9. Ownership and Risk of Loss

8.1. Title and risk of loss for the products pass to the buyer upon delivery to the courier.
8.2. Sam’s Sakurapetals shall not be liable for damage or loss occurring after the courier has taken possession of the shipment, except as provided under Section 7.

10. Contact Information

For shipping-related inquiries, please contact:
📧 support@samssakurapetals.com
🌐 https://samssakurapetals.com

11. Additional Notice

Each Sam’s Sakurapetals product is handmade and individually prepared. Slight variations in color, pattern, or size are inherent to artisanal manufacturing and do not constitute defects or grounds for return.