Refund policy

Last Updated: July 2026

At Sam’s Sakurapetals, we take great care to ensure that each item is handcrafted, inspected, and securely packaged before dispatch. As our products are handmade and produced in limited quantities, we operate under a strict no-return policy except in cases of transit damage or as required by regional consumer laws.

By completing a purchase on samssakurapetals.com, you acknowledge and agree to the following terms.

1. Standard Return & Replacement Policy

A return, replacement, or refund request for damaged items will be evaluated under the following conditions:

The product was damaged during transit, or arrived in a defective condition; and
The buyer contacts us within 3 calendar days of delivery; and
The buyer provides verifiable proof of the issue, including clear photographs of the damage and the original packaging. Unboxing videos are highly appreciated and significantly accelerate the verification process.

Once the claim is reviewed and approved, Sam’s Sakurapetals may, at its sole discretion, issue a replacement or a refund for the affected item.

2. European Union & United Kingdom 14-Day Cooling-Off Period

Notwithstanding Section 1, if the merchandise is being shipped into the European Union (EU) or the United Kingdom (UK), you have the right under regional consumer laws to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

Eligibility: To be eligible for an EU/UK statutory return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Exceptions: Custom or personalized items, perishable goods, or items sold on final sale/gift cards are strictly excluded from this cooling-off period.
Process & Shipping Costs: To initiate an EU/UK return, you must contact us at contact@samssakurapetals.com before the 14-day window expires. The buyer is responsible for all return shipping charges and insurance back to our facility in India. Items sent back to us without first requesting a return will not be accepted.

3. International Customs and Prepaid Duties (DDP)

For a seamless checkout experience, all applicable import duties, taxes, and customs fees are calculated and collected at checkout. We ship international orders under Delivered Duty Paid (DDP) terms, meaning you will not owe additional fees upon delivery.

Refund Exclusions: For standard, non-damaged returns initiated under the EU/UK 14-day cooling-off period, the portion of the checkout total allocated to prepaid local import customs, taxes, or duties is non-refundable, as these funds are paid directly to destination government authorities upon export and cannot be recovered.
Delivery Rejections: If a package is rejected by the buyer, returned to us due to non-compliance with local courier delivery attempts, or an incorrect international address is provided, standard shipping charges and a 20% restocking fee will be deducted from any potential refund.
Customs Delays: Customs clearance times vary by country. Delays at local customs checkpoints are outside our control and do not entitle the buyer to immediate order cancellations or refunds.

4. Non-Returnable and Non-Refundable Items

Except as expressly stated in Sections 1, 2, and 3, all sales are final. Returns, refunds, or exchanges are not permitted in the following cases:

Change of mind or incorrect order placement by non-EU and non-UK buyers.
Minor variations in color, pattern, or size—as such variations are expected characteristics of handmade, hand-drawn products.
Damage resulting from misuse, improper handling, or exposure to water, heat, or external factors after delivery.

5. Cash on Delivery (COD) Orders (India Only)

Cash on Delivery is available strictly for orders within India and is not offered for international destinations.

A non-refundable advance of 40 percent of the total order value (including shipping) must be paid at checkout to confirm a COD order.
This advance amount is non-refundable if the delivery fails due to customer refusal to accept the parcel, change of mind, or an incorrect address. If delivery fails or is severely delayed due to a verified fault entirely on the part of our courier partner, the advance will be refunded in full.
If the order is damaged during shipping and the claim is approved under Section 1, the advance amount will be adjusted toward a replacement or refund.

6. Reporting a Damaged Product

To initiate a return or replacement request for a transit-damaged item (per Section 1), the buyer must:

Contact support@samssakurapetals.com within 3 calendar days of delivery.
Provide the order number, a detailed description of the issue, and clear photo/video evidence showing the damage alongside the original packaging.

Failure to provide sufficient proof or to contact us within the specified 3-day window may render the transit-damage claim invalid under international carrier policies.

7. Refunds

If a replacement is not possible or an eligible EU/UK statutory return is processed, an approved refund will be issued to the original payment method used at checkout.

Refunds are typically processed within 7–10 business days after claim approval or after we receive and inspect your returned EU/UK order.
Standard outbound shipping and handling charges are non-refundable (except where explicitly required by regional statutory laws).
Refund timelines may vary depending on your financial institution. If more than 15 business days have passed since your approval notice, please contact your payment provider.

8. Order Cancellations and Delivery Exceptions

Orders cannot be canceled or modified once they are confirmed, as items are immediately prepared for dispatch (except for EU/UK orders canceled within their statutory window prior to shipping).

If a delivery address or ZIP/PIN code cannot be serviced by our international or domestic courier partners, the order will be canceled and a full refund processed within 5–7 business days.
If an order is verified as lost or undelivered due to a courier transit issue, we will arrange a replacement or refund upon formal confirmation from the logistics service.

9. Exchanges

Product exchanges for different designs, colors, or characters are not supported. Each product batch is limited edition and individually produced. The fastest way to ensure you get a different item is to return the original item (if eligible under Section 1 or 2) and place a separate purchase for the new item.

10. Additional Notice

All products sold by Sam’s Sakurapetals are original, hand-drawn fanart merchandise. Each item is individually crafted and may contain minor variations that are characteristic of handmade work. For non-EU and non-UK orders, such variations do not constitute defects and are not eligible for return or refund.